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Casino Calzone - wont accept my documents

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casino Calzone Review.

Player's Complaint

Casino wont accept my documents and i have tried to send them many different options but none of them work.

Only document they have accepted was my ID proof.

I hope you can help me with this problem! Thank you

Read the casino review

7 Responses

ThePOGG
June 14, 2020

Hi hemugoneglobal - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically why have Casino Calzone rejected your other documents?

Thanks,

ThePOGG

ThePOGG
June 19, 2020

Hi hemugoneglobal,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
June 26, 2020

Hi hemugoneglobal,

If we haven't heard from you by Friday the 3rd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

hemugoneglobal
June 30, 2020

Hi!

i have tried to provide them all kinds of proof but none of them seems to work for them.

I have sent same documents to other casinos and they have had no problem with them.

This is first time that i have problem like this and i dont know what to do.

ThePOGG
July 2, 2020

Hi hemugoneglobal,

Specifically why has the operator rejected your documents?

Thanks,

ThePOGG

ThePOGG
July 10, 2020

Hi hemungoneglobal,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
July 16, 2020

Hi hemungoneglobal,

If we haven't heard from you by Friday the 24th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hemugoneglobal consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Calzone
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

June 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.