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Casino Chan - Responsible gaming

Ruling

Found for the Casino - Casino Chan, while represent by the same affiliate program, do not run on the same license as the properties this player excluded at.

Read our Casino Chan Review.

Player's Complaint

I have sought self exclusion from playamo betamo betchan spinia and all affiliates

I have requested to be excluded from all affiliates as I’m a hopeless addict

Casino chan allow me register and deposit and lose a lot I’m seeking refund of net deposits on casino chan account just opened 3 days ago

Read the casino review

5 Responses

ThePOGG
October 14, 2020

Hi stohara - welcome back.

What exactly did you say when you requested your exclusion?

Thanks,

ThePOGG

stohara
October 14, 2020

Thank you

I have previously requested self exclusion from playamo betamo spinia betchan and understood that I was excluded from all affiliates

Unfortunately I was enabled to open an account with casino chan an affiliate that I should have been self excluded from and rapidly deposit a lot with large losses

I seek refund as I should not have been able to open this account

ThePOGG
October 15, 2020

Hi stohara - welcome back.

What exactly did you say when you requested your exclusion?

Thanks,

ThePOGG

stohara
October 15, 2020

I outlined that I was a compulsive gambler not in control of deposits to support staff at spinia playamo betamo and betchan with an obvious gambling addiction issue

My issue is that I’m able to open and lodge and lose at casino chan an affiliate of the above casinos with the same direx bank deposits

Maybe you can’t help here but I contend this approach allowing self excluded addicts to open account at affiliate sites makes a mockery of responsible gambling precautions

ThePOGG
October 18, 2020

Hi stohara,

Unfortunately there is nothing we can do to help you in this instance. Spinia, Playamo, Betamo and Betchan are all run on the N1 Interactive MGA license. The MGA license would require - where the player explicitly requests that this happen - that self-exclusions carry over to all properties on the LICENSE. Casino Chan are not on the N1 Interactive license. They run on the Direx NV Curacao license. Self-exclusions at the MGA properties would not carry over to Curacao operators. While Casino Chan are owned by the same group that owns the MGA properties you mention, the owners are not the party that manages the self-exclusion applications and there are scores of other operators on the Direx NV license that your self-exclusion at N1 Interactive properties will not influence either.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

stohara consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Chan
  • Curacao eGaming
  • Direx N.V.

October 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.