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Casino Chan - wont let me withdraw my funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Chan Review.

Player's Complaint

They have no option for me to withdraw my 200 CAD. I refuse to use a bitcoin service and there bank transfer requires i have 500 cad. I dont have that and i just want my 200 cad.

Read the casino review

4 Responses

ThePOGG
March 4, 2021

Hi grandglacier1 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
March 28, 2021

Hi grandglacier1,

Have you played down your balance?

Thanks,

ThePOGG

ThePOGG
April 3, 2021

Hi grandglacier1,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
April 11, 2021

Hi grandglacier1,

If we haven't heard from you by Friday the 23rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

GrandGlacier1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Chan
  • Curacao eGaming
  • Direx N.V.

March 4, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.