Casino.com - deposits refunded

Ruling

Found for the Casino - Casino.com have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

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Player's Complaint

I got month ago an email from casino.com about 200 % bonus offer and made a 100e deposit and got 200e bonus money. I wagered the bonus withing all the terms and made withdrawal request for 1758,75 eur (28.3.2020). Its been month now, they have been asking me documents which I sent and those documents got accepted and made even a phone call verify my account. Ive been asking once in a while what is taking so long with my withdrawal request and only information that I got was that my account is under review. Now suddenly I got an email that said that my 400e withdrawal request was accepted (might be all the deposits I made to that site). I asked from support why Im getting email about 400e withdrawal because I made withdrawal request for 1758,75e. They answered me that I made that 400e withdrawal request on 25.4.2020. My account has been locked since my withdrawal 28.3.2020 so how I could have even login to make a withdrawal request. This is just absurd. Could you please help me whit this case?

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