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Casino.com - verification issues

Ruling

Found for the Casino - Casino.com have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Casino.com Review.

Player's Complaint

I singned in to casino.com 26.3. I deposited 330€ and got 330€ bonus. I wagered it right away. I read the rules and played by them. I won 1935,75€ with the bonus. I got call from that casino later and I let them know that it was really me playing.

They asked me about documents and I sent them right away. They does not approved one. So I sent it again. They have not amswered to me anything. It has been over 10days from sending that one document which provided that I used my bank accounts with the deposit. They banned me. I have tried to contact them many times. But I have only got some automaticed emails. No contacts at all. I am angry.

Read the casino review

2 Responses

User icon
ThePOGG
April 17, 2020

Hi kononee - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Casino.com have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

kononee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino.com
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ONISAC Ltd

April 11, 2020

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