Casino Cruise - AGED compliant
Found for the Casino - This player has failed to restrict their bet to the agreed maximum with a bonus. As such there's no grounds for us to require Casino Cruise to pay.
Read our Casino Cruise Review.
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On Friday 27th I was playing on Casino Cruise. Deposited £25 and got some bonus. At 500 I tried to withdraw, but it would not allow me to, I presumed wagering requirements. When I played further I tried again, at 400 I was allowed to process a withdrawal to my card.
I reversed this later, played some more then withdrew 300, which was processed. On Sat 28th I received a verification request, so sent copy of card and driving license to satisfy this, thinking all was well. The next email I got said the 300 had been confiscated, as it was against T&C to bet high with bonus money, I did 77 spins at £6.25.
I should not have been allowed to make the bet if its against T&C, I should have been prevented.
I should have also been prevented from withdrawing.
Instead of cancelling whole session should either be paid as Casino error, or whole session recalculated without high bets.
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