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Casino Cruise - Casinos closed my account - €190.

Ruling

Found for the Casino - Casino Cruise provided significant evidence that ThePOGG was able to verify independently that the person operating this account was not the person named on the account.

Read our Casino Cruise Review.

Player's Complaint

Hello pogg. Me need you help. I register casino cruise and go play, I wins €190 and I was told it is necessary to send documents for payment of a winnings. In 5 minutes my account is closed. Today 28/12 my account closed 25/12. Me not told any information. Still I sent a photo with the passport in hands. I very much you ask to help me. These are big money for me...

Read the casino review

3 Responses

User icon
ThePOGG
December 29, 2015

Hi Wyoearon - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with your username and email address at Casino Cruise.

Thanks,

ThePOGG

User icon
Wyoearon
December 29, 2015

hello username - [EDIT] mail in casino - [EDIT] I read about you and say you're really helps. Pogg please help, this money a lot of money for menya..i wanted to buy a gift for the new year .. I like casino cruise and I do not break the rules. I would like to check the documents was decided in the near future.Today chatting told me that there is no new information.please help me, and sorry my bad english, i used google translate.

User icon
ThePOGG
January 18, 2016

Having discussed this issue at length with Casino Cruise, there's significant evidence to suggest that the person named on this account is not the person operating the account. As such we take no further involvement in this issue.

ThePOGG

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Wyoearon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 29, 2015

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