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Casino Cruise - closed account - 150 £ !!!

Ruling

Found for the Casino - Casino Cruise provided significant evidence that ThePOGG was able to verify independently that the person operating this account was not the person named on the account.

Read our Casino Cruise Review.

Player's Complaint

After registration, I won 150 £ and send documents, yesterday my account closed.

I have screenshots. Thepogg . please help me.

My username account - [EDIT]

My email in account - [EDIT]

[PLAYER] 08:34:08 pm i can not join my acount.why?? username [EDIT]

eva

[CASINO REP] 08:35:41 pm We've forwarded your case to our payment department and are awaiting for their response. We will inform you as soon as it is possible as soon as we have any news.

[PLAYER] 08:37:10 pm my acount blocked!!!! WHY??!!!

[CASINO REP] 08:37:44 pm It is temporarily blocked and pending investigation. We will inform you as soon as it is possible as soon as we have any news.

[PLAYER] 08:40:31 pm What is the reason?if you do not tell me right now, I will complain!I am a German citizen

[CASINO REP] 08:40:51 pm Unfortunately I have no information on this matter.

[PLAYER] 08:41:22 pm I sent the documents. A day later, my account is blocked. I demand an answer

[CASINO REP] 08:41:50 pm As soon as there will be one, we will notify you.

[PLAYER] 08:48:24 pm If today is not the answer. I will write a complaint in - THePogg, askgablers, casinomeister and your boss company

[CASINO REP] 08:49:21 pm I cannot provide you any information at the moment, unfortunately

[PLAYER] 08:50:10 pm I am a German citizen you will have problems. I'm protected by the law, you stole my money

[CASINO REP] 08:50:34 pm You can send an e-mail and I will forward it to the management. [email protected]

Read the casino review

2 Responses

User icon
ThePOGG
December 30, 2015

Hi Arauthiel - welcome to ThePOGG.com!

I'll contact Casino Cruise and see what I can find out, though I will say in advance that the casino are clearly investigating something. This means that your accounts been flagged up as a security risk for some reason. That doesn't mean that you've done anything wrong, but it also doesn't mean that a final decision's been made yet, so you may have been a little premature in your response to the casino live support operator.

Thanks,

ThePOGG

User icon
ThePOGG
January 18, 2016

Having discussed this issue at length with Casino Cruise, there's significant evidence to suggest that the person named on this account is not the person operating the account. As such we take no further involvement in this issue.

ThePOGG

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Agreement

Arauthiel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 30, 2015

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