Resolved - The term limiting wins with complimentary spins not included in the email promotions so Casino Cruise have agreed a settlement with this player.
Read our Casino Cruise Review.
Hi. I had a bonus sent to my email with 20 complimentary spins from Casino Cruise. I decided to give them a try and managed to win a small amount from them, so this was now converted to my bonus balance. I looked at the terms and conditions that said any wins that are from complimentary spins will have to be wagered 40x bonus money before being able to make a cash withdrawal. I managed to get some big wins and play through the wagering and had just over £5000 in my real money balance, I thought this is amazing my biggest win from gambling ever. So on Sunday night I went to withdraw my £5000, then had an email to send in docs to verify me, so sent in docs and everything ok, got email sent back docs have been verified and if i had any withdrawals the would be processed asap. I went to my Casino Cruise account on Tuesday to see if my money had been processed to find that my withdrawal had been cancelled and I only had £200 in my account. I had received an email from Casino Cruise saying maximum win from complimentary spins was £200 and the rest of my balance was confiscated. I then checked on the terms and conditions through my email link and cant see this maximum £200 withdrawal limit from complimentary spins. It only says that under new customer bonus and complimentary spins for players that register. I have sent emails to Casino Cruise and i just get the same reply that all complimentary spins have maximum withdrawal of £200 and to check terms conditions. I hope you can help in this matter as I am getting nowhere with customer support. I have my emails and photos and evidence that might be needed to stake a case. Also forgot to say I was not a new member as was a member since 2016.
You must be logged in to post a comment.
Casino Cruise - confiscated funds
Posted by jamesyboyhail
June 19, 2017
jamesyboyhail consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 19, 2017