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Casino Cruise - delayed withdrawal


Resolved - A verification issue has been resolved and Casino Cruise have paid this player in full. We consider this issue to be resolved.

Read our Casino Cruise Review.

Player's Complaint

Hi, i currently have a complaint open against SpinIt casino regarding delayed withdrawals. I didn't realise they are part of the same group as Casino Cruise.

I also have a withdrawal with the status awaiting approval pending from Casino Cruise for £1665 which i made on the 22.11.17.

I didn't think much of it until i found out both casinos are part of the genesis global group. Again with this casino i had a good win from a deposit bonus, i didn't break any of the max bet or restricted games terms.

Any help would be greatly appreciated.

kind regards


Read the casino review

3 Responses

User icon
December 4, 2017

Hi kautouk,

I'll forward this issue on to the operator as well.



User icon
December 14, 2017

Hi, thank you for your assistance in this matter, i just wanted to let you know out the blue they have allowed my withdrawal to go through. kind regards [EDIT]

User icon
December 15, 2017

Hi kautouk,

Just a quick message to say thanks for letting us know.

The operator has this morning communicated the same information and I'm glad we can bring this issue to a close.

Thanks again,


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kautouk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 4, 2017

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