Casino Cruise - have confiscated my bonus
Casino Cruise have confiscated my bonus. My username is [EDIT]. Here is what they say:
We hope this email finds you well.
We regret to inform you, that due to the terms and conditions we had to remove your current bonus (150% up to 200 GBP). Please see the following phrase from the terms and conditions:
"11. This promotion is not valid for players that deposit using Neteller or Moneybookers."
You will find your initial deposit of 200,00 GBP in your balance, which you can play without a bonus only.
Thank you for your understanding.
Feel free to contact us at any time for any question you might have. Our agents will be more than glad to assist you.
We look forward to hear from you soon.
And this is my reply to them:
These are your bonus terms and conditions and there is not a single mention of Neteller. Can you please give me the bonus back?
the casino review
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