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Casino Cruise - Impossible to make the withdrawal

Ruling

Resolved - This player is non-responsive to our requests for an update and as such we assume they managed to resolve their issue without our intervention.

Read our Casino Cruise Review

Player's Complaint

It has already been a month and my withdrawal is still pending… The casino does not give me any update, the last time I contacted the casino I had a chat with them but again no result. They just forwarded my issue somewhere but in the end I did not get any answer. It just looks like I will never get my win… It was the first time I was playing in this casino. I registered here in July and it took me ages in order to verify my account and now I still cannot withdraw my money. Something is clearly not working well in this casino...

Read the casino review

7 Responses

User icon
ThePOGG
November 5, 2018

Hi godfather - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 19, 2018

Hi godfather,

I've spoken to the operator regarding this issue. They have requested some additional verification for your account - specifically Notarised copies of your ID and proof of address. If you can submit the requested documentation then let us know when you have we'll follow-up with the operator.

Thanks,

ThePOGG

User icon
Godfather
November 23, 2018

Hey!

Thanks! Just the day before I got the nessage from casino requiring only notarised copy of ID. Do I really also neeed to get the notarised proof of address???

Godfather

User icon
ThePOGG
November 23, 2018

Hi Godfather,

Yes, that is what is required in this instance to verify your account.

Thanks,

ThePOGG

User icon
ThePOGG
January 7, 2019

Hi Godfather,

Have you provided the requested ID?

Thanks,

ThePOGG

User icon
ThePOGG
January 19, 2019

Hi Godfather,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 29, 2019

Hi Godfather,

If we haven't heard from you by Friday the 8th of February I'll assume you've managed to resolve this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Godfather consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

November 5, 2018

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