Found for the Casino - Casino Cruise have provided documentation showing an additional account and showing that they returned ALL of the player's deposits.
Read our Casino Cruise Review.
Casino cruise allowed me to deposit £2500 pounds when I apparently had another duplicate account with them (which I don't recall in opening and isn't verified). There was no stopping the payments being made to their website at all allowing me to gamble on there site. However the real problem started when I fortunetly won £8900 and tried to initiate a withdrawal. They asked for verification details which I happily gave them. The following day they then blocked my account and said they have confiscated my funds due to the apparent duplicate account and are only going to pay me back 50% of my initial deposit. I find this ridiculous! How can a company happily let u deposit as much as you want to but then only spring on you that you have a duplicate account when you have a winner. Surely the checks should be done prior because it leaves the gambler in a position of LOSE LOSE. How can the site have the audacity of keeping half of your deposited money if the mistake is partially due to them for allowing a client with an apparent duplicate account to happily gamble undisturbed until they have a rare win, and only at this point are told that the winnings will be confiscated plus half of the initial stake. This is completely inhumane. And before I'm told, yes it does state this in the terms and conditions, however my argument is that the "initial" account that was opened in my name in May of this year was NOT verified, meaning anyone could have used those details for the account. Hence why the account was closed. I was NOT told upon opening an account that I had a duplicate. I was NOT told on depositing FOUR separate occasions I had a duplicate. I was only told coincidentally when I had a winner. Lastly just to add I appreciate there are professional gamblers out there that take advantage of the bonuses given, as to why presumably the terms and conditions state duplicate accounts are intolerable. However on 3 out of 4 of the deposits made (when I actually won the money) I did NOT use any bonuses proving I'm just a normal gambler having a flutter that in this case got lucky.
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Casino Cruise - Money refused and confiscated
Posted by b1llyboy1234
July 31, 2016
b1llyboy1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 31, 2016