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Casino Cruise - Non payment of offered cash back


Resolved - The player has confirmed that Casino Cruise have honoured the promised cashback and we consider this issue resolved.

Read our Casino Cruise Review.

Player's Complaint

Casino Cruise made me an offer of 10% cashback on my losses each week. This was a decent offer and I went along with it for many months. After accepting some bonuses and having a winning streak in several of their casinos in 1 week I found all my accounts had been blocked. I am not complaining about that and I can even understand why even if I felt it unnecessary. In my final week of play at Casino Cruise I lost £1600. I only deposited and played and lost that money on the premise that I would receive cash back if I lost. I have asked them for the outstanding cashback but they are refusing to pay. To me, this is welching on a deal. Like losing a bet to someone and not paying up.

Read the casino review

4 Responses

User icon
January 17, 2019

Hi favox - welcome back!

I'll contact the operator and see what we can find out for you.



User icon
February 13, 2019

Casino Cruise have now credited the cash back and allowed me back in to make a withdrawal. When the payment arrives I can consider this closed and another helping hand from thepogg.

User icon
February 15, 2019


Please let us know when you receive your funds.



User icon
February 15, 2019

I have today received the funds. Thanks kindly.

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FAVOX consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

January 17, 2019

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