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Casino Cruise - Non payment


Resolved - Both the submitting complainant and Casino Cruise have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Cruise Review.

Player's Complaint

Hi, I've been waiting for an 800 withdrawal from these guys since 3rd Dec. They haven't paid and won't answer emails bar generic messages that are copied and pasted. I'm fully verified on their network. Can you please help them to pay?

Read the casino review

5 Responses

January 8, 2021

Hi jasutalv1 - welcome to!

I'll contact the operator and see what we can find out for you.



February 1, 2021

Hi, can I please get an update on this?

February 14, 2021

Hi jasutalv1,

Casino Cruise have informed us that your balance has been paid. Can you confirm receipt of your funds?



February 14, 2021

They've paid, thanks!

February 20, 2021

Hi jasutalv1,

Thanks for letting us know - it is appreciated!


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jasutalv1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

January 8, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.