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Casino Cruise - Non payment

Ruling

Resolved - Both the submitting complainant and Casino Cruise have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Cruise Review.

Player's Complaint

Hi, I've been waiting for an 800 withdrawal from these guys since 3rd Dec. They haven't paid and won't answer emails bar generic messages that are copied and pasted. I'm fully verified on their network. Can you please help them to pay?

Read the casino review

5 Responses

User icon
ThePOGG
January 8, 2021

Hi jasutalv1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
jasutalv1
February 1, 2021

Hi, can I please get an update on this?

User icon
ThePOGG
February 14, 2021

Hi jasutalv1,

Casino Cruise have informed us that your balance has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
jasutalv1
February 14, 2021

They've paid, thanks!

User icon
ThePOGG
February 20, 2021

Hi jasutalv1,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

jasutalv1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

January 8, 2021

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