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Casino cruise - slow payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casino Cruise Review.

Player's Complaint

Pending withdraw waiting 6 days no communication.

Read the casino review

4 Responses

User icon
ThePOGG
January 7, 2020

Hi melincoly1 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2020

Hi melincoly1,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2020

Hi melincoly1,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
February 9, 2020

Hi melincoly1,

If we haven't heard from you by Friday the 14th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Melincoly1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

January 7, 2020

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