Found for the Casino - The chat transcripts surrounding the addition of these funds clearly show that the player was told they were bonuses.
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In July last year I had issues receiving some withdrawals from Casino Cruise due to problems with World Pay. I had to chase them on a number of occasions and then the money took a long time to get into my bank account. A manager [EDIT] rang me to apologise for the issues and added €100 into my account as a gesture of good will to apologise for the inconvenience. I won €850 from this money but this was then confiscated as they said I had breached bonus terms and conditions. I disputed this with them as this was not a bonus but a gesture of good will and at no time was I advised that the "bonus" terms and conditions would apply. I believe I made a bet of over €6 which is where they are saying I breached these terms. i am well aware of the wagering requirements and the rules around bonus funds however as this was a gesture of goodwill and not a bonus then these rules did not apply. Also I was not told this was a bonus nor to play it as a bonus and I therefore feel that this money is rightfully mine. I would be grateful if you would investigate this matter with casino cruise as they have refused to pay this out. I had submitted this complaint some time ago via e-cogra and then only came back to me last week to advise that they are no longer looking after complaints against Casino Cruise. Regards
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Casino Cruise - Unfair Confiscated Funds
Posted by Ldarrant
May 27, 2017
Ldarrant consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 27, 2017