Casino Cruise - Unfair Confiscated Funds
Found for the Casino - The chat transcripts surrounding the addition of these funds clearly show that the player was told they were bonuses.
Read our Casino Cruise Review.
In July last year I had issues receiving some withdrawals from Casino Cruise due to problems with World Pay. I had to chase them on a number of occasions and then the money took a long time to get into my bank account. A manager [EDIT] rang me to apologise for the issues and added €100 into my account as a gesture of good will to apologise for the inconvenience. I won €850 from this money but this was then confiscated as they said I had breached bonus terms and conditions. I disputed this with them as this was not a bonus but a gesture of good will and at no time was I advised that the "bonus" terms and conditions would apply. I believe I made a bet of over €6 which is where they are saying I breached these terms. i am well aware of the wagering requirements and the rules around bonus funds however as this was a gesture of goodwill and not a bonus then these rules did not apply. Also I was not told this was a bonus nor to play it as a bonus and I therefore feel that this money is rightfully mine. I would be grateful if you would investigate this matter with casino cruise as they have refused to pay this out. I had submitted this complaint some time ago via e-cogra and then only came back to me last week to advise that they are no longer looking after complaints against Casino Cruise. Regards
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