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Casino Cruise - Waiting on withdrawal

Ruling

Resolved - Both the submitting complainant and Casino Cruise have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Cruise Review.

Player's Complaint

I have been waiting for the withdrawal since 2nd July 2020. I've sent them ID validation and selfies of me holding ID and proof of payment however haven't heard back from them. Thanks

Read the casino review

4 Responses

User icon
ThePOGG
August 13, 2020

Hi klucaserds - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 20, 2020

Hi klucaserds,

Casino Cruise inform us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
klucaserds
August 20, 2020

Yes I received funds 3 days after messaging you, thanks for the help greatly appreciated

User icon
ThePOGG
August 24, 2020

Hi klucaserds,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

klucaserds consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

August 13, 2020

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