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Casino Cruise - Waiting on withdrawal
Ruling
Resolved - Both the submitting complainant and Casino Cruise have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
I have been waiting for the withdrawal since 2nd July 2020. I've sent them ID validation and selfies of me holding ID and proof of payment however haven't heard back from them. Thanks
4 Responses
Hi klucaserds,
Casino Cruise inform us that this issue has been resolved. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Yes I received funds 3 days after messaging you, thanks for the help greatly appreciated
Hi klucaserds,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
klucaserds consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Cruise
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
August 13, 2020
Hi klucaserds - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG