Casino Cruise - Withdrawal issues
Ruling
Found for the Casino - This player has changed multiple data points in there registration, preventing automated systems from identifying the match to the excluded account.
Read our Casino Cruise Review.
Player's Complaint
Blocked my account 48 hours after I’d requested a withdrawal. Now saying I’ve self excluded from a sister site that’s why they have blocked my account. They let me register with no issues and have let me make numerous deposits with no issues. This is not only on this site but across a lot of their sister sites and it’s been over a past couple of months. The deposits made across all sites have been a lot of money which they have taken with no problems now all of sudden they have blocked me
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Hi 5930 - welcome to ThePOGG.com!
Before we go any further - did you self-exclude at another property on this license?
Thanks,
ThePOGG