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Casino Cruise - Wont pay me my winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casino Cruise Review.

Player's Complaint

They locked my account refused to tell me how much is in there. Ive jumped through all there hoops with verification now not even getting a response of them. They still have all my winnings.

Read the casino review

7 Responses

User icon
ThePOGG
July 29, 2020

Hi stockyblade - welcome to ThePOGG.com!

Specifically what reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
Stockyblade
July 29, 2020

They wanted a selfie with id bank card and a message they told me to write i sent all this on 18th june but they have not responded to any emails since.

User icon
Stockyblade
July 29, 2020

They wanted a selfie with id bank card and a message they told me to write i sent all this on 18th julu but they have not responded to any emails since.

User icon
Stockyblade
July 29, 2020

Sorry the latest selfies i sent them was 18th july that they have not responded to they rejected ones i sent 18th june

User icon
ThePOGG
August 24, 2020

Hi Stockyblade,

Casino Cruise inform us that your withdrawal has been processed. We would appreciated it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
August 31, 2020

Hi Stockyblade,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
September 7, 2020

Hi Stockyblade,

If we haven't heard from you by Friday the 18th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Stockyblade consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

July 29, 2020

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