Casino Cruise - wont pay out ligitimate winnings
Resolved - While there were charge-backs on the player's account, the player managed to obtain a letter from their bank stating that the charge backs were initiated by the bank and not the player for reasons unrelated to the player.
Subsequently eCOGRA, Casino Cruise's official ADR, were able to contact the player's bank and verify the authenticity of the letter and have now ruled in this player's favour. The player has been paid by Casino Cruise.
Read our Casino Cruise Review.
This company will not pay out my 15000 I won fair square they blaming it on there platform provider every matrix as I had account with casino luck which there were few bank issue with casino luck. but these companys are not the same or joined and everymatrix confiscated my funds from my account wit casino cruise when no terms conditions were broken I even have email letter bank confirming that casino cruise there was no payments raised as dispute. this company both casino cruise and everymatrix ignore me and do not give me any solid proof they cannot remove funds from account that no terms conditions broken trying to pull fast one.
the casino review
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Hi smash2323 - welcome to ThePOGG.com!
Before we go any further let me clarify that yes Casino Luck and Casino Cruise have different ownership, however, both utilise EveryMatrix for their platform, license and most importantly in this issue payment processing.
You need to be very clear about exactly what the "bank issue" with Casino Luck was. If you mean that you've charged back a deposit at this casino then I'm afraid there's nothing what-so-ever we can do to help you. If that's what's happened then EveryMatrix - who are the top level authority on these issues as they're the license holder - will view you as a bad debtor and will not accept any further play from you at any property they own.
Please clarify what the "bank issue" is and provide your username and email address at Casino Cruise and I'll talk to the operator.