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Casino Disco - took 600 euros from me
Ruling
Resolved - This player has become non-responsive to our requests for further information. As such we assume they've managed to resolve this issue without our intervention.
Read our Casino Disco Review.
Player's Complaint
Over a week or 2 I deposited over 700 pounds, I won 1200 euros which I withdrew, later that week I was phoned to be told only 600 euros would be paid as I had a 10euro bet on blackjack and had apparently broken a term and condition, Iv got a lot of casino accounts and have never come across anything like this
3 Responses
Hi gamblergamer12345,
I'm following-up on the above?
Thanks,
ThePOGG
Hi gamblergamer12345,
If we haven't heard from you by Friday the 26th of April I'll assume you've managed to resolve this issue without our intervention.
Thanks,
ThePOGG
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Agreement
gamblergamer12345 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Disco
- Curacao eGaming
- Game Tech Group N.V.
April 4, 2019
Hi gamblergamer12345 - welcome to ThePOGG.com!
Firstly as a UK citizen you should only be playing with operators that hold a UKGC license. Casino Disco do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.
Finally, I need to know specifically what deposits you made and what bonuses you received before we can move forward.
Thanks,
ThePOGG