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Casino Disco - Withdrawal rejected

Ruling

Found for the Player - Despite our repeated efforts to contact Disco Casino regarding this issue we have received no response what-so-ever from the operator.

Read our Casino Disco Review.

Player's Complaint

I made 4 deposits on 7-10-2019 with the total amount of €60

I won some money and requested a withdrawal of €100. This is their minimum withdrawable amount.

I sent in all my documents and they were approved last week.

Yesterday I received an email that my withdrawal of €15 has been approved. This is bullshit because I made a €100 withdrawal and not €15

I did not use any bonus offers so wagering is not the issue. My account has been blocked now and the live chat is not helping me. They only say send email to support. Support is not helping me at all so what to do now? I want my money

Read the casino review

2 Responses

ThePOGG
October 17, 2019

Hi broekie1 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
November 8, 2019

Hi broekie1,

Unfortunately despite repeated efforts to contact Casino Disco on your behalf we have received no response what-so ever. Unfortunately at this stage we have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

broekie1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Disco
  • Curacao eGaming
  • Game Tech Group N.V.

October 17, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.