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Casino Estrella - Payment delay

Ruling

Resolved - Casino Estrella have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Estrella Review.

Player's Complaint

12 December the casino (said) that my payment was sent to my bank . They told me Max 5 days I will be reflected on my account. Today is 28 and still waiting for this. I context the casino to see what is happening and they just gave me excuses and said that we need to wait more .. my account before to make the whidraw was complete verify and is anything reason to block the payment. He told me is cuz the Covid , but if the payment was on 12 is imposible to have this kind of delay. My bank said that the money never was transfer, this is the reason . I ask for a manager in casino estrella in terms to help me, and they said that is no possible. So what should I do ?

Read the casino review

2 Responses

User icon
ThePOGG
December 29, 2020

Hi dezarate - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 7, 2021

Casino Estralla have indicated that they have concerns relating to specific activities on this account that would be in violation of terms and conditions. However they have failed to provide sufficient evidence to verify the claimed violations.

Independently, we have concerns regarding this complainant.

On these grounds this complaint will be marked as 'Unresolved'.

No further dialogue about this issue will be engaged.

ThePOGG

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Agreement

dezarate consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Estrella
  • Curacao eGaming
  • MTM CORP

December 29, 2020

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