Casino Extreme - Self exclusion not strictly fulfilled
Found for the Casino - This player claims to have sent an email stating they had gambling problems to Casino Extreme, but has been unable to provide verifiable evidence of this.
Read our Casino Extreme Review.
I played in Casino Extreme since 12/2018.
After losing bigger amounts i closed my account in a normal way.
After receiving bonus offers i reopened the account.
This happened a few times.
No problem with that.
But on 1st March 2019 i requested a self exclusion for the next five years because of facing a gambling problem.
It was answered with the following email:
Hope you're having a great day.
Your request has been processed, you will not be able to play in Extreme in next 5 years.
But the account was still open. After asking me in a cashback request I wrote them the self exclusion was an error.
They accepted this and i could go on with gambling.
In my opinion this is not correct. They should know that a problematic gambler uses these arguments to play again.
A self exclusion should be a protection even when it is already confirmed.
In march i totally lost 7857,- Euro (deposits - wihtdrawals)
I have now closed the account again and this time they have processed it.
But i would like to have my net losses back in march.
Before publishing this complaint, it would be great to know your opinion if this behaviour of the casino is not correct.
All emails and screenshots can be delievered if needed.
the casino review
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