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Casino Fantastik - long withdrawal

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Casino Fantastik Review.

Player's Complaint

the casino is not what I mention the problem is not the mrjames, its casinofantastik.com (sorry for this irregularity but there was no casinofantastik.com on the list,these two casinos are located in the group space, my account validation email came as mrjames ), I made some money at casinofantastik.com I asked to withdraw long before days, but no progress has been made, my account is validated, I won the money without receiving a bonus, every day you tell me in the conversation to be patient until an email arrives, in the discussion in the last days they tell me not to ask them constantly and they close my conversation, the maximum waiting time has elapsed for the withdrawal request to be processed, is there a way to help me?

Read the casino review

3 Responses

User icon
ThePOGG
July 17, 2020

Hi doken83 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who have historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
doken83
July 17, 2020

I had contacted the casino by phone and I was sent a repayment code, thank you very much, the problem was solved :)

User icon
ThePOGG
July 19, 2020

Hi doken83,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

doken83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

July 17, 2020

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