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Casino Fiz won't pay me over $20,000 I won

Ruling

Found for the Casino - While this is an unusual version of a maximum win term, given that a bonus was involved this is just a maximum win term which is fairly common throughout the industry.

Read our Casino Fiz Review.

Player's Complaint

Hope this message find you in Good Health....

Meanwhile Enjoy 350 games throughout the week and the coming weekend

Just click this link CasinoFiz - to our site and make sure you click Instant play or Download, pressing the LINK will automatically give you access to Sign Up/Register so fill the information to get a USERNAME and PASSWORD

Once you've completed this process you will see our LIVE CHAT WINDOW Click it type your name and [EDIT] Promised you a $200 Gift from [EDIT] and one of our support team will process this promotion for you online.

When you are ready to come in on a first initial deposit we will offer the following so make sure you ask our Customer service for either one of the offers;

•350% Bonus with NO Playthru or any wagering requirements

• or if you do not like Bonuses

• 100% Insurance Money back to your account if the House Wins for the first 3 deposits

All you have to do is Just click this link CasinoFiz LOG IN and Click Live Chat and let the Customer Service Live Chat know [EDIT] offered me the following, if you prefer call me and I will get you the deal online

Lastly, if you have any questions at all or need assistance, feel free to contact me at any time.

Looking forward to seeing you online and best of luck always!

[EDIT]

VIP Club Gaming Adviser

(347) 692-0941

Casino FIZ

This is the offer I received several times via e-mail from Casino Fiz. I registered, made a $35 deposit and was lucky enough to win over $22,000. Chat person said I had to play thro 35X which I later realized I did not have to do. I did that and wanted to cashout . Chat person said I was good & that a manager would contact me the next day. Here's the e-mail I received:

Hey [EDIT],

Welcome to Casino Fiz!

Nice to have you with us from Lakeland.

My name is [EDIT] and I wanted to personally welcome you to our club.

Feel free to email me with anything you might need.

I see you managed to win a nice jackpot of money. Good for you!

Unfortunately, you will only be allowed to withdraw $350 since your balance was derived from a $35 deposit.

The maximum cashout amount on a deposit of $35 USD is $350 USD according to our 10X rule.

Any deposit smaller than $250 is subject to the 10X rule on withdrawals.

This is clearly mentioned in our terms and condition found on our web site.

The remaining balance is null and void and cleared from the account once the withdrawal has been sent and the play session has ended.

In addition, match bonuses are also non-withdrawable and are deducted from a withdrawal. However, we will go ahead a waive that rule and not deduct the bonus you received on the deposit.

Go ahead and make your withdrawal request and be sure to send in a copy of your verification documents.

Speak with our Live Chat support for assistance in the matter.

Bets of luck and welcome once again!

[EDIT]

Account Manager

Casino Fiz

I have been online gaming for almost 20 years with dozens of casinos and have never encountered this rule, except in a special bonus where the cash out amount is clearly stated. This offer clearly stated "No playthro or any wagering requirements. I want the money that I rightfully won.

I have a screen shot of the chat and showing over $20,000 of winnings and all correspondence with Casino Fiz. They are now offering me $1000 to settle this.

Read the casino review

1 Responses

ThePOGG
February 16, 2016

Hi RBreyne - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help in this instance. While the bonus is advertised as "NO Playthru", it doesn't specify any other deviations from the standard terms and conditions. Within the withdrawal section of the casino terms and conditions we found this:

5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also 'Non-Withdrawable' and can be deducted from that particular pending withdrawal.

While I don't like the above term and we would never recommend playing with any operator that carries such a term, it is clear and you agreed to it at the point you signed up.

The reality here is that if the operator's offering you $1000 right now they're offering you $650 more than they technically have to. My advice to you would be to accept that offer.

Sorry we can't be of more help,

ThePOGG

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RBreyne consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 16, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.