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Casino Friday - allows you to sign up after being excluded

Ruling

Found for the Casino - This player has altered their registration information to allow them to bypass automated registration barriers.

Read our Casino Friday Review.

Player's Complaint

So I excluded myself in 2021 from all casino Fridays casinos. then about two months ago I got an email saying sign up sign up etc. I did so with my new email adress etc / it worked perfectly and there were no issues and they gave me bonus after bonus then after some time I realized that It was my disease acting up again so I told them and asked them for refund or such. they said no.

what happens is I start a case and tell them here I've been excluded earlier etc etc they revert back to me saying no you used another zip code for your account. AS I have moved. I used the same Swedish bank account with the same BankID as before"_(Id think that a government issued e ID should be sufficent in order to establish identity)

Read the casino review

6 Responses

User icon
thepogg
October 4, 2022

Hi henryjk - welcome back.

Did you request your self-exclusion at CasinoFriday.com or at another operator using the same license?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
henryjk
October 4, 2022

the exclusion was at casinofriday. the very same casino.

User icon
henryjk
October 4, 2022

I've used the same banking details the same account with my bank and the same bank id the same name the same everything.

User icon
thepogg
October 18, 2022

Hi henryjk,

We've reviewed this matter with the operator and sadly we cannot uphold your claim. Far from registering under the same details, you changed effectively every significant piece of registration information. You used an entirely different email address, you altered your first name to include your middle name, you reformatted your address from one one to three, you used a different post code and you used an entirely different phone number.

Where you request a self-exclusion the operator are responsible for preventing you accessing their services under the details that you self-excluded under. Where you change your registration details to bypass the automatic registration blocks the operator would not then be responsible for any losses you subsequently sustain.

Sorry we cannot be of further help.

ThePOGG

User icon
henryjk
October 29, 2022

I’ve moved since then. And the zip code changed. This is ridiculous

User icon
thepogg
October 29, 2022

Hi henryjk,

I'm afraid that assertion is inaccurate. In the first instance, if your details change it is your responsibility to update the operator, not the operator's responsibility to simply know your details have changed. But more than that, your address did not change. The same address was used, just formatted differently so that an automated check would not identify the matching address, and a different post code was used. This is not a case of you having moved, though you may have, this is a case of incorrect/different details being provided.

ThePOGG

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October 4, 2022

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