Found for the Casino - Casino Gods have provided sufficient evidence to demonstrate that this player has been engaged in activities that are a clear contravention of operator terms and conditions.
Read our Casino Gods Review.
i have recently joined this casino, i deposited and got the £300 for £300 welcome bonus.i played various games mainly live roulette,some live dice games and a few slots.
i got very lucky and got up to £5600 real cash which i withdrew ( i had to withdraw this in parts as i couldn't withdraw all in one transaction so it was £1000,£1000,£1000 £1000 ,£1600 as far as i'm aware).
i have been verified so no problems there, but i received an email saying that i have broken terms and conditions saying that i have undertook fraudulent activities to my advantage and they were closing my account and confiscating all winnings.
i haven't a clue what they are trying to say here so i went onto chat and was told that i have broken the rules of the bonus terms and conditions.
i then replied that i didn't use any of the bonus money and all winnings were from the real cash balance. i then asked for proof that i have done this and i wanted an email with my account history with gameplay included so i could see for myself.
i was told that they couldn't send this information and couldn't get into it her end.
i also asked for clarification on the total withdrawal amounts that i have asked for, eventually she came back with £4600 which i think is incorrect.
i was given an email to complain which i have done so asking for account history and gameplay.
i have since received an email ignoring my request for the account history and repeating saying that i have broken t and c's.
can you please help , i do not see how a casino can confiscate your winnings if those winnings were made from real cash bets, surely this isn't right and i don't see how they can operate like this
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Casino Gods - Account frozen andmoney confiscated
Posted by Humpty777
September 16, 2019
Humpty777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 16, 2019