Casino Gods - Account locked upon withdrawal
Ruling
Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
Good evening ThePogg.
So on the 24/6/20 I deposited £300 and used a 100% matched bonus. I played through my cash and got to the bonus. I made it through all of the wagering and went to withdraw all £1017.50 that was in my account.
The following day I was asked for the usual KYC including selfies holding notes with very specific text. I provided everything asked for the following day and was told a crew member would respond shortly.
Please help, I can provide any email correspondence proof needed.
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Hi v78 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of July let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG