Casino Gods – closed account and voided winnings
Found for the Casino - This player has used a payment method associated with a self-excluded account. This raise significant concerns for obvious reasons.
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I deposited 3 times on 24 August. All deposits accepted and I was allowed to play. I deposited 20, 20 and 30. 70 in total.
On the last deposit I won 850 pounds.
I withdrew this amount on 25th August.
Casino God's then asked me to verify my account. This wasn't a problem from my end and I sent them everything they asked for.
They asked for 4 different types of verification. Personal ID. I sent my passport. Council tax letter. Proof of payment method (this was my PayPal I used to deposit). They also asked for a selfie with passport , I wasn't prepared to send this until my other forms of verification were confirmed as it is quite personal to send to a group of people you don't know. However I was and still am prepared to send it if it will complete the transaction. I replied to all their requests promptly and they took up to 2/3 days to reply back to me. After several emails back and forth over a period of two weeks, I then logged into my account and found i was blocked.
Then I received an email from casino gods telling me I had been blocked and all funds voided. They will not give me a specific answer why. I didn't use a bonus and have broken none of their terms.
I feel so angry and helpless at them taking my money like this. They haven't returned any deposits they have simply shut my account and took everything I won and deposited.
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