Found for the Casino - This player has used a payment method associated with a self-excluded account. This raise significant concerns for obvious reasons.
Read our Casino Gods Review.
I deposited 3 times on 24 August. All deposits accepted and I was allowed to play. I deposited 20, 20 and 30. 70 in total.
On the last deposit I won 850 pounds.
I withdrew this amount on 25th August.
Casino God's then asked me to verify my account. This wasn't a problem from my end and I sent them everything they asked for.
They asked for 4 different types of verification. Personal ID. I sent my passport. Council tax letter. Proof of payment method (this was my PayPal I used to deposit). They also asked for a selfie with passport , I wasn't prepared to send this until my other forms of verification were confirmed as it is quite personal to send to a group of people you don't know. However I was and still am prepared to send it if it will complete the transaction. I replied to all their requests promptly and they took up to 2/3 days to reply back to me. After several emails back and forth over a period of two weeks, I then logged into my account and found i was blocked.
Then I received an email from casino gods telling me I had been blocked and all funds voided. They will not give me a specific answer why. I didn't use a bonus and have broken none of their terms.
I feel so angry and helpless at them taking my money like this. They haven't returned any deposits they have simply shut my account and took everything I won and deposited.
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Casino Gods - closed account and voided winnings
Posted by Rgally90
September 6, 2019
Rgally90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 6, 2019