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Casino Gods - Delay in payment

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

I requested a withdrawal of £1206 on 27 June and a subsequent withdrawal of £220 on 29th June. On 27th i was asked for verification documents whixh i uploaded the same day. Despute emailing the casino three times i have only received an automated response, and both my withdrawals are still showing as pending. Please can you help? Thanks

Read the casino review

4 Responses

User icon
ThePOGG
July 6, 2020

Hi baxter - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of July let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
July 17, 2020

Hi baxter,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
Baxter
July 18, 2020

Hi

Just to let you knowthe payment was made a few days after i complained to you.

Thanks for your help anyway.

Regards

User icon
ThePOGG
July 19, 2020

Hi Baxter,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Baxter consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

July 6, 2020

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