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Casino Gods - ignoring me after I sent them all requested documents

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

Hello, I played and won on this casino at the end of April. For a few weeks they said they did not need anything and I was to be patient.

After a few weeks my account was blocked and I was unable to login. They sent me an email asking me to send documents to them, which I did. That was over a month ago now and they have stopped answering me. I have no idea what to do, I sent them everything they asked, I can send them anything else they would like, but they are just not answering me anymore.

Please help me get to the bottom of this.

Thank you

Read the casino review

4 Responses

User icon
ThePOGG
June 17, 2020

Hi steka86stiks - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 26, 2020

Hi steka86stiks,

Casino Gods inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
Steka86Stiks
June 26, 2020

I have been paid in full

Thank you very much for your service

User icon
ThePOGG
June 30, 2020

Hi Steka86Stiks,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Steka86Stiks consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 17, 2020

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