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Casino Gods - None payment of my winnings


Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

I won this money on 04/08/2022. I have been going backward and forwards with them on emails and live chat since then as they have been asking for every type of document from me to send to them which I have duly obliged. They have now stopped replying to my emails for the last 5 weeks, I speak to live chat every few days and they just tell me the same story, each time that they will escalate it and someone will contact me asap. They have never once contacted me when they have told me this. I am fed up with being given the run around so I am contacting you in the hope you can get some answer for me. Thanks

Read the casino review

3 Responses

User icon
December 9, 2022

Hi Frozenmaid - welcome back.

I'll contact the operator and see what we can find out for you.



User icon
December 29, 2022


Just to let you know they have now paid me my money, thanks for your help, I am sure they have only paid me due to your involvement.

User icon
December 29, 2022

Hi Frozenmaid,

Thanks for letting us know - it is appreciated :)


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Frozenmaid consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Genesis Global Limited

December 5, 2022

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