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Casino Gods - Not paying up! Delaying withdrawal

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

Hi Pogg,

I joined Casino Gods 2 weeks ago, deposited £50 and later that day withdrew £264. 14 days later and the withdrawal has not been processed and is still showing as ready to 'reverse withdrawal' if I choose to. I contacted customer support last week and was told, no ID was required and the withdrawal would be processed promptly, 7 days later still showing as 'reversalable’.

Please can you help me with this matter.

Kind regards

Read the casino review

4 Responses

User icon
ThePOGG
May 28, 2020

Hi ukslotter - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
UkSlotter
June 2, 2020

Hi ThePOGG, Thank you for the assistance with this matter. Is there any update from the operator? As I still have not received my withdrawal. Kind regards [EDIT]

User icon
UkSlotter
June 2, 2020

Update:

I have now received the withdrawal! Many many thanks!

Much appreciated!!

User icon
ThePOGG
June 2, 2020

Hi UkSlotter,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

UkSlotter consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 28, 2020

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