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Casino Gods - Withdrawal Delay

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Gods Review.

Player's Complaint

Requested a withdrawal on 20th February for £5000. My account has been verified yet still waiting. I’ve since made a separate withdrawal for £370 and I had the funds in just over 24 hours yet still waiting on this withdrawal.

Live chat and emails from the casino are no help. Just being told to be patient , you don’t understand the process , we cannot give you a timeframe , even though 3 seperate agents have given me false times/ dates when it would be sorted. Any help to get my withdrawal or an actual truthful date I should receive it would be greatly appreciated . Thanks

Read the casino review

4 Responses

User icon
thepogg
March 2, 2022

Hi kevatron88 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 11th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
March 12, 2022

Hi kevatron88,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
March 19, 2022

Hi kevatron88,

Im following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
March 26, 2022

Hi kevatron88,

If we haven't heard from you by Friday the 8th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kevatron88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 2, 2022

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