Casino Gods - Withdrawal not received

Hi delboy1985 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

hi I received a reply stating they will be sending me my deposits back and not my winnings as I used a 3rd party card wen depositing.

it was my husbands card but we use the same card all the time. I even looked at their terms at the casino. and it even says.

in case of 3rd party payment method usage, additional documents like 3rd party id and declaration of liability are being requested.

so I have not broken any rule if that is in your rules. so basically they have stolen the money

Hi delboy1985,

Please provide the url where you see this term.

Thanks,

ThePOGG

https://www.casinogods.com/en-gb/account-verification

near the bottom

Hi delboy1985,

After an extended dialogue regarding this matter with the operator, we have reached an impasse.

The operator points to the fact that their terms and conditions prohibit the use of any payment method that is not in your own name. However, the Casino Gods site actively outlines policies for the verification of players who have used a 3rd party payment method. These two statements are contrary to each other and it is unreasonable for the operator to expect players to understand the rules when they give out contradictory information.

The operator have refused to concede this point and instead are holding to the position that they will not pay on the basis of the term violation (https://www.casinogods.com/en-gb/account-verification).

All we could suggest at this stage is that you contact the operator's officially appointed ADR, IBAS, and we would also recommend submitting a complaint to the Advertising Standards Agency.

Sorry we could not be of further help.

ThePOGG

hi what is the appointed ADR

they also said they would send me my deposits back but they haven't

Hi delboy1985,

As stated, there is nothing further we can do to help you.

You need to contact IBAS and the ASA to advance your issue.

ThePOGG

Hi delboy1985,

Our understanding is that the operator has changed their position and processed your withdrawal.

We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi delboy1985,

Have you received your funds?

Thanks,

ThePOGG

Hi delboy1985,

I'm following-up on the above?

Thanks,

ThePOGG

Hi delboy1985,

If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG