Casino Gods - Withdrawal request not responding!
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I have used the casino many times and withdrew a few times also. I withdrew £80. 59 5 days ago its still showing pending. I have emailed 3 times and no response, you can't ring as it says nobody available and I go onto live chat and it's a bot that only allows you to fill out a form. I can't upload document identification as it says they have all the information they need at this time. Really don't know how I can reach them, awful customer service from them.
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Hi pepegalos - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of April let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG