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Casino Gods - Withdrawal request not responding!

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Gods Review.

Player's Complaint

I have used the casino many times and withdrew a few times also. I withdrew £80. 59 5 days ago its still showing pending. I have emailed 3 times and no response, you can't ring as it says nobody available and I go onto live chat and it's a bot that only allows you to fill out a form. I can't upload document identification as it says they have all the information they need at this time. Really don't know how I can reach them, awful customer service from them.

Read the casino review

4 Responses

User icon
ThePOGG
April 18, 2021

Hi pepegalos - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
May 1, 2021

Hi pepegalos,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
May 8, 2021

Hi pepegalos,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 16, 2021

Hi pepegalos,

If we haven't heard from you by Friday the 28th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Boothy9469 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

April 18, 2021

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