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Casino Gods - Withdrawals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Gods Review.

Player's Complaint

I have 4 pending withdrawals with Casino Gods. I requested these since 30/5/2021. Everyday live chat tells me different stories. I was told I will have these withdrawals today but yet still nothing was paid out.

Read the casino review

4 Responses

User icon
thepogg
June 11, 2021

Hi Lausej - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi Lausej,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi Lausej,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 11, 2021

Hi Lausej,

If we haven't heard from you by Friday the 23rd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Lausej consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 8, 2021

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