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Casino Gods - Withholding my withdrawals and suspended my account

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

I have 2 pending withdrawals for over a month now. one for about £1000 odd and one for £300 odd. After my withdrawal they suspended my account. I still have not received my payout. I have been on chat constantly trying to get my withdrawals. I explained that i need my withdrawal to live off and they self excluded my account without my consent. I really really just want my payouts as i put a lot of money in to get them. between all of there casinos i am thousands of pounds down and this is just a small amount back in comparison. I will keep fighting for it though. Can you please help?

I can provide full email trail if needed?

Read the casino review

4 Responses

ThePOGG
February 18, 2020

Hi jamhard86 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

jamhard86
February 18, 2020

Thankyou kindly the POGG

jamhard86
February 19, 2020

Thankyou so much, they have paid me now but wouldn’t have if it wasn’t for you. My accounts are still self excluded against my accord though can you do anything about that?

ThePOGG
February 21, 2020

Hi jamhard86,

We would never seek to reverse a responsible gambling based exclusion. If you have told the operator that you were playing with money you needed to live, the operator would be in breach of their license to reopen your account.

Sorry we cannot help with that.

ThePOGG

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Agreement

jamhard86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

February 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.