Casino Grand Bay - horrible customer support

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Grand Bay Review.

Player's Complaint

I have played at this casino since they began. So I have suffered all of the ridiculous changes they have made over the years. One being the match bonus and the withdrawal limit. I have made several withdrawals over time and my current one is what leads me to this complaint. I have complained through email to them multiple times in the last 11 days but they refuse to help. Their online chat is the worst. It takes forever to get a rep and once I do they sit there and ignore me. I am a VIP but they obviously don't understand how to treat someone that spends a lot of money at their casino should be treated with respect and made to FEEL like a VIP. I made my current withdrawal on 9/11/21 and was told it processed on 9/14/21 and would be in my bank account no later than 9/20/21. Well it's not here and I have emailed and emailed with the usual no response. First of all it's the stupidest thing I've ever heard of to wait up to two weeks to get paid when MY money to play is taken instantly. I tried calling the casino and it was no surprise to me that I can't get anyone to answer the phone but had to leave a message. Have they returned my call? NO!! At this point I feel like something fishy is going on and I'm not getting paid the money that I rightfully earned by reaching the ridiculous playthrough requirement. WHAT IS GOING ON WITH CASINO GRAND BAY?!?!?

Read the casino review

4 Responses