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Casino Heroes - non compliance

Ruling

Found for the Casino - This player has been non-responsive to our requests for further information on their complaint. As such we cannot help them.

Read our Casino Heroes Review.

Player's Complaint

I am registered with Gamstop and am barred from all UK sites. However I was able to open an account with his company and deposit and lose £3500 in an hour. I did have some winning but wasn’t allowed to withdraw them and lost them. I understand this company don’t have a licence for the UK and I’d like to get my money back as I don’t think I should have been permitted to deposit them in the first place.

Read the casino review

6 Responses

User icon
ThePOGG
November 9, 2018

Hi stu1966 - welcome back!

As far as I'm aware Casino Heroes is licensed in the UK - https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/48300 - so would be free to accept your registration. They are also not currently a participant of the GamStop program, which is currently voluntary.

Can you tell me why you were not allowed to withdraw your winnings?

Thanks,

ThePOGG

User icon
ThePOGG
November 16, 2018

Hi stu1966,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
stu1966
November 16, 2018

Usual excuse from another dodgy site - not meeting terms and conditions re bonus

User icon
ThePOGG
November 19, 2018

Hi stu1966,

I'm afraid you are going to have to be more specific than that. Specifically what were you told? What terms did you fail to meet?

Thanks,

ThePOGG

User icon
ThePOGG
November 27, 2018

HI stu1966,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2018

Hi stu1966,

If we haven't heard from you by Friday the 14th of December I will assume you no longer require our assistance with this issue.

Thanks,

ThePOGG

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Agreement

stu1966 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Heroes
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Hero Gaming Limited

November 9, 2018

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