Casino Heroes - Query about responsible gambling complaint
Ruling
Found for the Player - Casino Heroes has refused to discuss this complaint with our service. From what we can establish a source of wealth check should have occurred.
Read our Casino Heroes Review.
Player's Complaint
Hello,
I wanted to check with you please before submitting a complaint in full if you consider complaints about responsible gambling where I feel that a casino should have made further checks on my income/affordability while I deposited about £8000 and lost about £5500 in 6 weeks of play before self-excluding myself due to my gambling addiction?
I've read through the FAQs and a number of the resolved complaints but none seem to be about responsible gambling as such.
Many thanks for your help
[EDIT]
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the casino review
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Hi ruby99 - welcome to ThePOGG.com!
Yes, we're happy to review Responsible Gambling related complaints so please provide further information. I will state in advance however that this type of issue - where you are relying on the operator to have detected your gambling issue without you having explicitly told them are usually very difficult to prove.
Thanks,
ThePOGG