– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Heroes - Reopened account


Found for the Casino - To qualify as a self-exclusion you have to make clear to the operator that you are closing your account due to gambling issues.

Read our Casino Heroes Review.

Player's Complaint

I asked to permanently close my account in march 2018 the casino then let me reopen it spending thousands i asked by email why and how this had happened the email was not respond too the account left open for me to deposit hundreds more i feel i been let down by this casino i can forward email from them telling me my account was permanently closed

Read the casino review

1 Responses

User icon
March 15, 2019

Hi druss81 - welcome to!

Unfortunately it is unlikely we can do anything to help you in this instance. If you have simply asked to "permanently close" your account without explicitly telling the operator that this was due to gambling problems, this would not be considered a Responsible Gambling based closure and Casino Heroes would be free to re-open the account if you requested they do so.



Leave a Reply

You must be logged in to post a comment.


Druss81 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Heroes
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Hero Gaming Limited

March 15, 2019

United States country flag