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Casino Joy - Delayed payment


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Casino Joy Review.

Player's Complaint

Hi I won on casino joy on the 10th of may. I tried to withdrawal my money it went through then the next day. Then I got asked for my I’d for the verification process. I sent them the relevant documents it took 8 days to do the verification process. after they told me it would tske 72 hours. So I got a email on the 18th saying verification is done and withdrawal will be processed i am now on the 10th of june no money or account. even tho my account is verified I still can’t play when I ask the online chat they say still needs to be verified but I have a email saying it is done. And I have asked about my money on the chat and support and I keep getting told to wait or they are reviewing my payment. I just want my money I have emailed loads of times they say the manager is looking at it. And today they said it been sent to the department that can look in to this. it’s not fair never had this kind of problem before

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3 Responses

June 13, 2020

Hi hol14 - welcome to!

I'll contact the operator and see what we can find out for you.



June 13, 2020

Hi the day I put the complaint in teasing joy paid me my money into my bank

June 16, 2020

Hi hol14,

Thanks for letting us know - it is appreciated!


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hol14 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Joy
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.