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Casino Joy - no update or withdrawal process after submitting docs

Ruling

Resolved - Both Casino Joy and the submitting complainant have informed us that this issue has been resolved and the player has been paid.

Read our Casino Joy Review.

Player's Complaint

submitted all documents and facial ID and everything they have asked for but still no withdrawal after a week and a half

Read the casino review

7 Responses

User icon
ThePOGG
December 20, 2019

Hi donnakebab - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 3rd of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2020

Hi donnakebab,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
donnakebab
January 3, 2020

yes submitted all required documentation and heard nothing back since

thanks

User icon
donnakebab
January 9, 2020

any news on this? literally heard nothing since submitting my docs

is it reasonable to wait nearly a month for a withdrawal?

User icon
ThePOGG
January 14, 2020

Hi donnakebab,

The operator informs us that your withdrawal was processed yesterday. Please let us know when you receive your funds.

Thanks,

ThePOGG

User icon
donnakebab
January 14, 2020

yes all completed thanks

User icon
ThePOGG
January 17, 2020

Hi donnakebab,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

donnakebab consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Joy
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

December 20, 2019

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