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Casino Joy - unpaid withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Casino Joy to discuss this issue we have received no response whatsoever from the operator.

Read our Casino Joy Review.

Player's Complaint

on 16/11/2022 i’ve made withdrawal request for £4000 in casino joy.The money was never paid.When i was contacting the casino,They ask me to provide bank statement for proof of the inpaid withdrawal.After that the withdrawal money of £4000 was reversed to my casinojoy account,and was told to make new withdrawal request,and i’ve done it again.Again the casino ask me to provide bank statement for proof of the unpaid withdrawal,and i was provided.In mean time i rise internal complaint to the casino.The casino just stop responding to my emails.There is no any way to contact this casino.

Read the casino review

4 Responses

User icon
thepogg
February 1, 2023

Hi garnut - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
February 9, 2023

Date – 09/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
February 19, 2023

Date – 19/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
February 26, 2023

Hi garnut,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

All we can suggest at this juncture is that you contact the operator’s ADR, IBAS.

Sorry we could not be of further help.

ThePOGG

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Agreement

garnut consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 30, 2023

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