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Casino Joy - waiting for withdrawal

Ruling

Resolved - Casino Joy have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Joy Review.

Player's Complaint

Hello,

i did a withdrawal request on the 13. october 2021. But till today i did not received any money.the transaction is still pending and the support tells me everytime that it will take some time.

Hopefully you can help me to get my money.

Read the casino review

4 Responses

User icon
thepogg
December 24, 2021

Hi thetjuc - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
December 26, 2021

Hi thetjuc,

Our understanding is that your payment has been issued. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
January 2, 2022

Hi thetjuc,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
January 8, 2022

Hi thetjuc,

If we haven't heard from you by Friday the 21st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

thetjuc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Joy
  • United Kingdom Gambling Commission
  • Curacao
  • Malta Gaming Authority
  • Genesis Global Limited

December 23, 2021

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