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Casino Joy - Withheld Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Joy Review.

Player's Complaint

Withdrawal submitted 21/10, they claim to have paid out 22/10. Its now 30/10 I still have not recieved. Endless live chat excuses and broken promises. Sent my bank statement to show evidence not recieved, no reply to that. Trustpilot reviews show its a common problem trying to get paid out. Please help!! Thankyou

Read the casino review

5 Responses

User icon
thepogg
October 31, 2021

Hi adir139 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
adir139
October 31, 2021

OK no problem, i'll get back to you then on or after the 12th Nov if I am still experiencing problems. Thankyou for your reply 👍

User icon
thepogg
November 13, 2021

Hi adir139,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi adir139,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi adir139,

If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

adir139 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Joy
  • Curacao
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

October 30, 2021

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