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Casino Kakadu - Deposit pending for 9 days

Ruling

Declined - This player has been abusive in their communications and as such is barred from any future use of this service.

Read our Casino Kakadu Review.

Player's Complaint

Hello,

i have deposited 30 € via Paysafecard on 22/10/2021.

Since then the amount seems to be pending. So far I have not received any reply by the casino what so ever. Expect for their Chatbots. Not a singel answer to what has happened nor how long it could take to resolve this. Just everytime I have asked , i got a predefined answer that they need more time. On Paysafecard's endm everthing has been processed correctly. I am extremely angry about not recieving any answers from the casino.

Read the casino review

5 Responses

User icon
thepogg
October 31, 2021

Hi rojroj22 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
rojroj22
November 12, 2021

Well, as expected the issue is still not resolved.

The deposit is still pending.

I have still not received an answer from the casino.

I also can't wrap my head around the idea that 3 weeks is a reasonable amount of time to resolve such an issue.

They don't even reply :D

I thought the MGA liscense would mean something.

To me at the moment that feels like straight up theft.

User icon
rojroj22
November 12, 2021

After reading torugh a couple of other complaints on this site, most of my hope is gone that you will help with this at all.

The good thing about all this is , that after experiencing how crooked and fishy the whole industry, including 3rd party sites like yours are, I basically stopped gambling :D

Not one of these sites will ever receive a single Euro from me . Lessons learned.

Still I will not just give up and file a police case against those crooks.

It's about 30 Euro, so literally nothing... still i will follow through with this.

Stay away from all of this shit.

User icon
thepogg
November 13, 2021

Hi rojroj22,

Part of the terms of use you accept when you submit a complaint to this service is acknowledging our impartiality. Should we interpret the above post to mean that a "crooked and fishy.... 3rd party site like [this one]" no longer meets that standard in your eyes?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

This player has been abusive in their communications and as such is barred from any future use of this service.

ThePOGG

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Agreement

rojroj22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Kakadu
  • Gibraltar Gambling Commission
  • Costa Rica
  • Alderney Gambling Control Commission
  • N1 Interactive Ltd

October 30, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.